the symbol ofStrengthFind my product →Damaged or defective SUMO product? We replace it. Here is exactly how returns, replacements and refunds work across our dealer network.
SUMO products are sold through a network of authorised distributors, stockists and dealer counters across India, and occasionally supplied directly by Adheseal India Company. This policy explains how returns, replacements and refunds work for SUMO products regardless of where in that network you bought them. It applies in addition to — and never limits — your rights under the Consumer Protection Act, 2019 and other applicable Indian law. Not sure where you bought from counts as authorised? Find your nearest authorised stockist here.
If a delivery arrives damaged, short, past its shelf life, or different from what you ordered, tell the counter you bought from (or us directly) within 48 hours of receiving it. Keep the affected bags or packs as delivered — do not use them.
Share your purchase invoice, the batch number printed on the pack, and clear photos of the issue. Every SUMO batch is traceable, so a batch number lets us verify the production record quickly.
Verified claims are resolved with a free replacement of the affected units or a full refund/credit for them, including any delivery charges you paid on those units. Manufacturing defects are always covered — every batch is lab-tested before dispatch, and if one still reaches you out of specification, replacing it is our responsibility, not yours.
Cement-based and chemical construction products are moisture- and time-sensitive, so returns of stock you simply no longer need are more limited than for general goods.
Unopened, saleable stock in its original packaging can be returned to the point of purchase within 7 days of delivery with the purchase invoice. The supplying distributor or dealer will confirm the stock is intact and within shelf life before accepting it.
Tip: if you are unsure how much material a job needs, use our coverage calculators or ask our technical team before buying — correct quantity up front beats a return every time.
Opened, part-used or repacked bags, buckets and bottles.
Products stored incorrectly after purchase (damp exposure, direct sun, broken seals).
Products past their printed shelf life at the time of the return request.
Custom or specially ordered items — for example specific grout shades ordered for a project — unless they arrived damaged or defective.
Refunds and credits are issued through the point of purchase, using the same payment method where possible or as a credit against your account with the distributor.
Once a return or claim is verified, refunds are processed within 7–10 working days. Replacements ship with the next delivery run to your area, typically within the same window.
Start with the counter or distributor you bought from — they can resolve most cases on the spot. You can also reach us directly at hello@sumochems.com or +91 7990532702 (Mon–Sat, 9:30am–6:30pm IST) with your invoice, the batch number and photos, and we will coordinate the claim with the supplying distributor for you. Either way, SUMO stands behind every batch that carries its name.